Open to opportunities

Joy Gichuki

@joygichuki

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Dynamic professional with expertise in executive assistance and customer service.

Kenya

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my skills in customer service and data analysis.

I am a dynamic and customer-focused professional with a Bachelor’s degree in International Relations. My extensive experience spans executive assistance, customer service, and AI data training, where I have honed my strong organizational skills and attention to detail. I am known for my proactive approach to solving complex challenges and my ability to streamline workflows, enhancing customer experiences across various environments.

In my current role as an Executive Assistant at Starpins Travel Agency, I provide comprehensive administrative support, manage executive calendars, and implement organizational strategies to improve team efficiency. My previous positions have equipped me with a deep understanding of client relations and travel consultancy, allowing me to build strong relationships and deliver tailored solutions that meet clients' unique needs.

Additionally, my experience as an AI Data Trainer at CloudFactory has enabled me to interpret large datasets and generate actionable insights, contributing to the development of AI-driven applications. I thrive in fast-paced environments and am committed to delivering exceptional results while maintaining a calm, solution-oriented approach.

Experience

Work history, roles, and key accomplishments

Current

AI Data Trainer

Current

CloudFactory

Jan 2023 - Present (2 years 6 months)

Facilitated AI training by analyzing datasets, collaborating with data trainers, and preparing reports to enhance data integrity and support AI development.

AI Training Collaboration Data Integrity

Current

Executive Assistant

Current

Starpins Travel Agency

Aug 2024 - Present (11 months)

Provided comprehensive administrative support, managed executive calendars, and streamlined communication processes to enhance team efficiency. Implemented organizational strategies for improved workflow.

Administrative Support Communication Strategy

Personal Assistant

Skypins Travel Agency

Nov 2023 - Aug 2024 (9 months)

Served as the primary contact for executive communications, coordinated schedules, and managed office logistics to support executives in a hybrid work environment.

Scheduling

International Travel Consultant

Skypins Travel Agency

May 2023 - Nov 2023 (6 months)

Conducted research on travel destinations and managed end-to-end travel planning, ensuring client satisfaction through tailored recommendations and real-time problem-solving.

Research Problem Solving

Customer Service Agent

UniAbroad Education Services

Dec 2021 - May 2023 (1 year 5 months)

Supported educational program planning and handled customer inquiries, providing tailored advice to enhance client satisfaction during the admissions process.