omondi erick

Managed and coordinated executive calendars and schedules, arranging over 50 meetings monthly to decrease conflicts and increase productivity. Analyzed and processed over 500 data inputs each month using advanced Excel and CRM technologies to produce actionable insights. Developed and executed a comprehensive onboarding process for new administrative staff, cutting the learning curve and accelerat

Managed and arranged the MD's calendar, organizing over 200 meetings annually to improve time management and prioritization. Led the facilitation of critical executive meetings, increasing efficiency by 20% and improving team communication. Streamlined travel logistics for over 100 domestic and foreign travels each year, eliminating delays and ensuring on-time arrivals.

Efficiently handled an average of 50+ client interactions daily, achieving performance objectives and maintaining high customer satisfaction. Collaborated with cross-functional teams to effectively resolve complex customer issues, enhancing customer experience and retention. Developed a comprehensive knowledge base by identifying recurring client concerns, streamlining future support and reducing

Undertook a diploma in Business Administration, gaining knowledge in various aspects of business management. This course enhanced my administrative and organizational capabilities.

Completed a diploma program focused on executive assistance. This program equipped me with essential skills for supporting high-level executives.

Pursued a Bachelor of Education Arts, developing a strong foundation in educational principles and arts. This degree provided me with critical thinking and communication skills.