Looking for a job

Joy Eleshin

@joyeleshin

Message

I deliver high-volume customer support, lead conversion, and seamless client experiences.

Nigeria

Message

What I'm looking for

I'm looking for a fast-paced remote customer support role where I can handle multichannel enquiries, resolve issues efficiently, build client relationships, and improve customer satisfaction and retention.

I've supported high-volume customers at DCS Communications Center, resolving inbound enquiries, assisting with orders, and maintaining accurate CRM records for timely resolution.

Across The Emergence Company and Lekki Luxury Shortlets, I've delivered phone, email, social media, WhatsApp, and booking-platform support while managing reservations, applications, complaints, and client updates. I also led video production teams at Saints Foundation International, coordinating workflows and delivering live-event and post-production content.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

DCS Communications Center, UK

Jan 2025 - Present (1 year 8 months)

Managed high-volume inbound calls, providing professional customer support and resolving enquiries with a focus on first-call resolution. Assisted customers with order placement, ensuring accuracy in product selection, payments, and delivery details.

CRM Call Handling Customer Support Order Management Communication Skills

Client Engagement Executive

The Emergence Company, USA

Jan 2024 - Jan 2025 (1 year)

Delivered multi-channel customer support (phone, email, social media), handling enquiries and providing timely, professional assistance. Guided clients through travel and immigration requirements, explaining processes clearly and ensuring accurate, compliant documentation.

Multichannel Support CRM Complaint Resolution KPI Management Documentation

Virtual Administrative Manager

Lekki Luxury Shortlets, Nigeria

Jan 2023 - Jan 2024 (1 year)

Delivered multi-channel guest support (phone, email, WhatsApp, booking platforms), responding to enquiries promptly to drive bookings and customer satisfaction. Managed reservations end-to-end, confirming availability, processing bookings, and guiding guests through seamless check-in and check-out experiences.

Guest Support Reservations CRM Coordination Complaint Handling

Team Lead, Video Editor

Saints Foundation International, Nigeria

Jan 2017 - Jan 2023 (6 years)

Led video production projects while collaborating with internal teams to deliver content that meets stakeholder needs and enhances audience engagement. Managed project timelines, coordinated team activities, and ensured timely delivery of high-quality video content across platforms.

Video Editing Team Leadership Project Management Content Production Post production