Open to opportunities

Christopher Ladega

@christopherladega

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Customer support leader driving satisfaction, appointment setting, and process improvement.

Nigeria

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What I'm looking for

I seek remote roles where I can apply CRM-driven customer support, drive appointment setting and process improvements, lead small teams, and contribute to measurable customer satisfaction and revenue growth.

I am a customer service and support professional with 6+ years delivering high-impact client support, sales assistance, and technical troubleshooting across remote and in-person roles. I consistently exceed performance goals—booking 30+ qualified appointments monthly, ranking in the top 10% of appointment setters, and improving customer metrics through CRM-driven workflows.

I have led teams and media operations, ensuring 99% uptime for livestreams, trained staff and volunteers, and implemented process improvements that cut response times and boosted engagement and revenue. I thrive in remote, CRM-centric environments and seek opportunities where I can apply relationship-building, conflict resolution, and workflow optimization to drive business growth.

Experience

Work history, roles, and key accomplishments

Sales Appointment Setter

Hunter Performance

Feb 2024 - Jan 2025 (11 months)

Handled 200+ outbound cold calls weekly to U.S. prospects and consistently booked 30+ qualified appointments per month, ranking in the top 10% of appointment setters for three consecutive quarters.

Cold Calling Lead Qualification Samwizz CRM Appointment Setting Pipeline Management Outreach Sequencing Performance Tracking

Technical & Media Team Lead

Christ Embassy Goshen House

Jan 2018 - Nov 2023 (5 years 10 months)

Directed livestream and media operations achieving 99% uptime, coordinated a team of 6+ volunteers, and increased event attendance by 30% through improved media strategy.

Live Streaming Technical Troubleshooting Team Leadership Event Strategy Volunteer Management Training

Company Representative

Empire Of Dynasties

Jun 2018 - Jan 2023 (4 years 7 months)

Delivered customer-facing marketing and support that increased brand visibility by 40% and leads by 35%, and reformed workflows to cut customer response times by 20% while improving satisfaction scores by 15%.

Customer Support Digital Marketing CRM Workflow Optimization Lead Generation

Hotel Manager

Flexy Garden Hotels & Bar

Jan 2016 - Jan 2018 (2 years)

Supervised day-to-day hotel operations maintaining guest satisfaction above 90%, developed loyalty programs and events that boosted revenue and local brand awareness by 19%.

Hospitality Management Staff Training Customer Satisfaction Revenue Growth Event Management Team Leadership

Studio Manager & Audio Engineer

Phaze 2 Records

Jan 2011 - Jan 2016 (5 years)

Managed studio operations and client communications leading to an 82% increase in repeat patronage and ensured on-time project delivery through coordinated timelines.

Studio Management Audio Engineering Client Relations Project Coordination Scheduling Customer Retention

Content Creator & Event Organizer

Guinness Nig. Plc

Jan 2010 - Jan 2011 (1 year)

Planned and executed 25+ promotional events that generated a 25% revenue increase within one year while serving as primary client and partner contact to ensure brand consistency.

Event Planning Content Creation Client Management Revenue Growth

Education

Degrees, certifications, and relevant coursework

Federal Polytechnic Auchi

Ordinary National Diploma, Science Laboratory Technology

2011 - 2013

Completed an Ordinary National Diploma in Science Laboratory Technology, focusing on practical laboratory skills and technical coursework from 2011 to 2013.