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avep avenido

@avepavenido

Accounting professional at Achieve Without Borders, Inc. who encoded transactions with 100% accuracy and supported tax compliance.

Philippines

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At Achieve Without Borders, Inc., I maintained invoice, receipt, and voucher records and encoded accounting transactions with 100% accuracy. I also assisted senior accountants with tax returns and compliance reports, and verified entries against source documents and requirements.

Across customer service roles with PartnerHero / TDCX / Concentrix, I managed customer accounts and resolved billing and technical concerns while maintaining 95–100% satisfaction ratings. I bring that account review and issue investigation experience to accounting and financial operations support.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

PartnerHero

Jan 2015 - Dec 2025 (10 years 11 months)

Managed customer accounts across healthcare, advertising, and cable-service programs, resolving billing and technical concerns while maintaining high customer satisfaction. Reviewed account details, documented resolutions, and trained new agents to meet performance metrics.

Customer Service Billing Issue Resolution Account Reviews Documentation Training Coaching Performance Metrics CRM Platforms Zendesk Slack Gorgias

Accounting Intern

Achieve Without Borders, Inc.

May 2025 - Aug 2025 (3 months)

Maintained organized records of invoices, receipts, and vouchers, and encoded accounting transactions with 100% accuracy. Assisted senior accountants with tax returns and compliance reports, and verified source documents against company policies.