Joyce Odoch

Coordinated frontline visa operations including biometrics, document checks and grievance handling, maintaining zero-error data entry and ensuring completion within mandated turnaround times. Collaborated with team members to optimize applicant flow and service quality.

Supported closeout of a €3.7M EU-funded project by coordinating approvals for ~2,500 pages of deliverables and liaising with the client and over 20 short-term experts. Managed correspondence, timesheet approvals, printing/binding of final documents, and filing to ensure timely project handover.

Handled visa application intake, data capture and biometric submissions, facilitated HMPO passport interviews, and scheduled team tasks to maintain efficient processing. Ensured confidentiality of information and supported applicant coordination with zero passport losses.

Conducted document scrutiny and visa processing with accurate data capture, achieving zero incidents of fraud and zero passport loss while promoting optional services. Delivered clear applicant communications and maintained high standards of data confidentiality.

Bachelor of Arts in Social Sciences from Makerere University, Kampala.

Completed a Certificate in Administrative Support from Allison.