Winnie Musani
@winniemusani
Customer-focused receptionist and operations professional skilled in administration, data entry, and client services.
UgandaWhat I'm looking for
I am a dedicated administrative and customer-service professional with a Bachelor’s degree in Transport and Logistics Management (GPA 3.75). I combine formal training with hands-on experience across reception, operations, and call-centre roles.
In recent roles I served as a receptionist, operations clerk, and call-centre agent, handling scheduling, bookkeeping, mail processing, cashiering, and customer communications. I have experience collecting field data as an enumerator for the National Housing Population Census.
I bring strong data-entry ability (typing ~50 wpm), attention to detail, multitasking, and problem-solving skills, plus proficiency with office equipment and basic bookkeeping. I consistently deliver friendly, efficient service and accurate administrative support.
I am motivated by growth, reliability, and results; I work with perseverance and dedication to help teams run smoothly and to support organizational objectives. I seek to contribute immediately while continuing to learn and advance professionally.
Experience
Work history, roles, and key accomplishments
Receptionist
Essence Spa Lounge
Jan 2024 - Jan 2025 (1 year)
Answered and routed calls, greeted visitors, scheduled appointments, managed customer databases, processed mail and performed bookkeeping tasks to ensure high levels of client service.
Enumerator
National Housing Population Census 2024
May 2024 - May 2024 (0 months)
Collected household and hotel/lodge data using standardized questionnaires, reported progress, and maintained field equipment during the national census.
Operation Clerk
Rapid Kate Services
Jan 2021 - Jan 2022 (1 year)
Managed mail sorting, customer liaison, office equipment operation, supplies ordering, payment processing, shift scheduling and data entry to support daily operations.
Cashier
Cayenne Restaurant and Bar
Jan 2019 - Jan 2020 (1 year)
Handled cash, card and check transactions, scanned goods and processed payments, issued receipts and refunds, and ensured pricing accuracy to maintain smooth point-of-sale operations.
Call Centre Agent
Solar Nation
Jan 2018 - Present (8 years 5 months)
Responded to customer inquiries, handled complaints and escalations, processed orders and returns, logged interactions, and conducted satisfaction surveys to support customer service operations.
Education
Degrees, certifications, and relevant coursework
Makerere University Business School
Bachelor's degree, Transport and Logistics Management
Grade: GPA 3.75
Bachelor's degree in Transport and Logistics Management from Makerere University Business School, completed in 2024 with a GPA of 3.75.
Gamatui Girls School
Uganda Advanced Certificate of Education, General secondary education
Grade: 14 points
Completed the Uganda Advanced Certificate of Education with 14 points in 2019.
Kisaasi College School
Uganda Certificate of Education, General secondary education
Grade: 30 points
Completed the Uganda Certificate of Education with 30 points in 2017.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
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