Open to opportunities

Winnie Musani

@winniemusani

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Customer-focused receptionist and operations professional skilled in administration, data entry, and client services.

Uganda

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What I'm looking for

I seek a stimulating, challenging role with advancement opportunities where I can apply my administrative, operations and customer-service skills to support organizational and personal growth.

I am a dedicated administrative and customer-service professional with a Bachelor’s degree in Transport and Logistics Management (GPA 3.75). I combine formal training with hands-on experience across reception, operations, and call-centre roles.

In recent roles I served as a receptionist, operations clerk, and call-centre agent, handling scheduling, bookkeeping, mail processing, cashiering, and customer communications. I have experience collecting field data as an enumerator for the National Housing Population Census.

I bring strong data-entry ability (typing ~50 wpm), attention to detail, multitasking, and problem-solving skills, plus proficiency with office equipment and basic bookkeeping. I consistently deliver friendly, efficient service and accurate administrative support.

I am motivated by growth, reliability, and results; I work with perseverance and dedication to help teams run smoothly and to support organizational objectives. I seek to contribute immediately while continuing to learn and advance professionally.

Experience

Work history, roles, and key accomplishments

Receptionist

Essence Spa Lounge

Jan 2024 - Jan 2025 (1 year)

Answered and routed calls, greeted visitors, scheduled appointments, managed customer databases, processed mail and performed bookkeeping tasks to ensure high levels of client service.

Appointment Management Customer Service Bookkeeping Data Entry Office Administration Communication

Enumerator

National Housing Population Census 2024

May 2024 - May 2024 (0 months)

Collected household and hotel/lodge data using standardized questionnaires, reported progress, and maintained field equipment during the national census.

Surveying Data Collection Questionnaire Administration Interviewing Field Reporting Equipment Maintenance

Operation Clerk

Rapid Kate Services

Jan 2021 - Jan 2022 (1 year)

Managed mail sorting, customer liaison, office equipment operation, supplies ordering, payment processing, shift scheduling and data entry to support daily operations.

Office Administration Customer Service Data Entry Payment Processing Scheduling Office Equipment Operations

Cashier

Cayenne Restaurant and Bar

Jan 2019 - Jan 2020 (1 year)

Handled cash, card and check transactions, scanned goods and processed payments, issued receipts and refunds, and ensured pricing accuracy to maintain smooth point-of-sale operations.

Point of Sale Customer Service Receipting

Call Centre Agent

Solar Nation

Jan 2018 - Present (7 years 7 months)

Responded to customer inquiries, handled complaints and escalations, processed orders and returns, logged interactions, and conducted satisfaction surveys to support customer service operations.

Customer Support Order Processing Logging Escalation Management Survey