JOYCE NNEBUIHE SAMUEL
@joycennebuihesamuel
Customer service representative at Calls Experts, qualifying insurance leads and documenting customer interactions in CRM systems.
NigeriaWhat I'm looking for
At Calls Experts (Specialty Life - Canada), I conducted outbound calls for insurance providers, assessed prospective clients’ eligibility and interest, and transferred qualified prospects to licensed insurance agents.
I documented customer information and interaction outcomes in CRM systems, maintained confidentiality, and scheduled callbacks and follow-up appointments.
Previously, at Consumer Opportunity, I educated customers on real estate plans and addressed complaints. At Akude Travels, I assisted clients with travel planning and bookings, including questions about destinations, visas, and regulations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Calls Experts
Jan 2024 - Jan 2026 (2 years)
Conducted outbound calls to prospective clients on behalf of insurance providers to assess eligibility and interest. Qualified leads and transferred eligible prospects to licensed agents while maintaining detailed CRM records.
Call Center Representative
Consumer Opportunity
Jan 2022 - Jan 2024 (2 years)
Conducted high-volume outbound cold calls to potential clients across the US, introducing real estate plans. Educated over 200 customers on available plans and resolved complaints effectively.
Travel Consultant
Akude Travels
Jan 2021 - Jan 2022 (1 year)
Assisted clients with planning and booking travel itineraries, provided information on destinations and visas, and resolved booking issues. Coordinated with airlines, hotels, and tour operators to ensure client satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Science in Education, Psychology, Guidance and Counselling
2017 - 2021
Bachelor of Science in Education in Psychology, Guidance and Counselling from the University of Port Harcourt from 2017 to 2021.
Community Comprehensive Secondary School, Rumuokwurusi
West African Senior School Certificate (WASSC), General Secondary Education
2010 - 2017
Completed the West African Senior School Certificate (WASSC) at Community Comprehensive Secondary School, Rumuokwurusi from 2010 to 2017.
Counselling Association of Nigeria (CASSON)
Certificate of Membership, Counselling
Holds a Certificate of Membership from the Counselling Association of Nigeria (CASSON).
Alison
Customer Service Skills, Customer Service
Completed the Customer Service Skills course on Alison.
ALX
Virtual Assistant: Digital Age Skill, Virtual Assistance
Completed the ALX Virtual Assistant: Digital Age Skill program.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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