Joyce Moore
@joycemoore
I resolve customer and operations issues through clear, reliable support.
United StatesWhat I'm looking for
At RSM US LLC, I supported employees, facilitators, and business partners while coordinating more than 2,000 programs annually. I resolved scheduling and service issues with internal teams, contributing to an 18% improvement in on-time delivery.
I've also supported over 100 customer accounts at Component Engineers and managed vendor relationships, onboarding, and process training at Jarvis Products. I create clear documentation, maintain accurate records, and keep customers, vendors, and teams informed across remote support environments.
Experience
Work history, roles, and key accomplishments
Supported employees, facilitators, and business partners by resolving scheduling issues and providing accurate program information. Coordinated over 2,000 programs annually and contributed to an 18% improvement in on-time delivery.
Customer Support & Project Coordinator
Component Engineers
Jun 2021 - Oct 2022 (1 year 4 months)
Supported over 100 customer accounts, maintaining 98% on-time delivery and reducing turnaround time by 15% through organized follow-up and cross-functional coordination.
Vendor & Customer Operations Coordinator
Jarvis Products
Oct 2016 - May 2021 (4 years 7 months)
Served as primary point of contact for vendors and internal customers, managing relationships and coordinating operational needs. Coordinated onboarding and training for over 40 supplier partners.
Program Coordinator & History Educator
City of New Haven
Jan 2006 - Sep 2016 (10 years 8 months)
Provided day-to-day support to educators, staff, and program participants, coordinating schedules, materials, and records for large-scale educational initiatives. Facilitated training and created instructional materials to improve participant experience.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Master of Science, Management and Leadership
2019 - 2020
Master of Science in Management and Leadership from Western Governors University, completed from 2019 to 2020.
Southern Connecticut State University
Bachelor of Science, History Education
2001 - 2004
Bachelor of Science in History Education from Southern Connecticut State University, completed from 2001 to 2004.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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