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JOYCE KALU

@joycekalu

Customer Success professional at Artsplit who supported customers across fintech account journeys, from onboarding to withdrawals.

Nigeria

Message

At Artsplit, I supported customers across fintech account journeys, including onboarding and KYC, platform navigation, wallet funding, bidding, and withdrawals. I investigated issues, escalated complex cases, and documented recurring problems to support consistent service.

At Piggyvest (PiggyTech), I resolved customer inquiries through chat and internal support platforms while maintaining a 90%+ customer satisfaction rating. My experience also includes customer support, order fulfillment, and after-sales service at Classickidscare and Blu Radish Hub.

Experience

Work history, roles, and key accomplishments

Customer Success Officer

Artsplit

Apr 2025 - Dec 2025 (8 months)

Supported customers across 6+ key fintech account journeys, including onboarding/KYC, platform navigation, wallet funding, bidding, withdrawals, and general account support. Investigated and resolved customer issues, escalating complex cases to internal teams and ensuring clear, accurate follow-up.

Customer Support Customer Success Onboarding KYC Issue Resolution Escalation Management Documentation CRM

Customer Success Support Specialist

Piggyvest (PiggyTech)

Feb 2024 - Nov 2024 (9 months)

Resolved customer inquiries through chat and internal support platforms while maintaining a 90%+ customer satisfaction rating. Escalated technical issues efficiently, contributing to a 30% reduction in resolution time.

Customer Support Customer Success Live Chat Issue Resolution Escalation Management Customer Retention Ticket Handling CRM

Customer Sales Executive | Customer Support & Order Fulfillment

Classickidscare

Feb 2022 - Jan 2023 (11 months)

Supported customers across 4 key touchpoints - product selection, order processing, fulfillment, and after-sales support - helping maintain a smooth end-to-end experience. Coordinated order fulfillment, tracking, and follow-up to help ensure timely delivery and a smooth customer experience.

Customer Support Order Processing Order Fulfilment Product Education After Sales Support Customer Follow up

Customer Service Representative

Blu Radish Hub

Mar 2020 - Jan 2021 (10 months)

Managed inbound and outbound customer calls while achieving a 90% customer satisfaction rating. Resolved complaints professionally, processed customer orders, updated records, and handled routine support requests.

Customer Support Inbound Calls Outbound Calls Complaint Resolution Order Processing Record keeping Upselling Cross Selling