At FAFELLA GROUP, I prospected and won 40 partners at the SIALO and Made in Togo trade fairs, including two for export to Europe. I presented tiger nut-based products and negotiated partnership terms and sales agreements.
At Yango International, I coordinated 357 partner launches in one quarter and onboarded, trained, and supported restaurant partners. I helped raise the catalog quality index from 81 to 89 and resolved more than 4,000 partner tickets, with a three-minute average first response.
At Majorel, I handled driver and customer support requests via chat and email, achieving 95% CSAT and 85% first-contact resolution. I also create AI-assisted product images, lifestyle mockups, and promotional designs for clients on Upwork.
