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Kodjo Pierre AGBENOWOKO

@kodjopierreagbenowok

Partner acquisition specialist at FAFELLA GROUP who won 40 partners at trade fairs, including two for export to Europe.

At FAFELLA GROUP, I prospected and won 40 partners at the SIALO and Made in Togo trade fairs, including two for export to Europe. I presented tiger nut-based products and negotiated partnership terms and sales agreements.

At Yango International, I coordinated 357 partner launches in one quarter and onboarded, trained and supported 50+ restaurant partners each month. I helped raise the catalog quality index from 81 to 89 and partner photo coverage to 95%.

At Majorel, I handled 80+ ride-hailing support tickets daily and resolved complaints with 95% CSAT. As a freelance designer, I create AI-assisted product images, lifestyle mockups and promotional designs.

Experience

Work history, roles, and key accomplishments

Current

Business Development Officer

Current

FAFELLA GROUP

Jan 2025 - Present (1 year 10 months)

Prospected and won 40 partners, including 2 for export to Europe, at trade fairs. Presented tiger nut-based products and negotiated partnership terms, selling the entire stock during the fairs.

Prospecting Partner Acquisition Negotiation Trade Show Sales Product Presentations

Content Specialist (Partner Support & Catalog Quality)

Yango International

Jun 2024 - Oct 2026 (2 years 4 months)

Coordinated 357 partner launches in one quarter and onboarded, trained, and supported 50+ restaurant partners monthly. Resolved 4,000+ partner tickets with a 3-minute average first response and helped raise the catalog quality index from 81 to 89.

Partner Onboarding Training Catalog Quality Management Menu Moderation SLA Compliance Technical Support Data Collection Price Benchmarking Zendesk Freshdesk HubSpot Salesforce Slack Excel Google Workspace

Customer Service Representative, Ride-Hailing Support

Majorel

Jan 2022 - Dec 2024 (2 years 11 months)

Handled 80+ tickets daily via chat and email with 95% CSAT and 85% first-contact resolution. Collaborated with internal teams to resolve complaints and produced activity reports supporting process improvements.

Customer Support Ticket Management CRM Complaint Resolution Escalation Management Reporting Slack

AI Product Photographer, Product Image Editor & Media Ad Designer

Upwork

Turn ordinary product photos into clean, professional visuals for e-commerce, advertising, and social media. Create studio-style images, lifestyle scenes, and ad creatives using AI tools.

AI Product Photography Photo Editor Ad Design Social Media Creative Mockups