Joy Aworetan

I’m a Customer Success Associate with over two years of experience delivering customer support in fast-paced, remote environments. I diagnose customer issues, guide users through solutions via live chat, and collaborate with internal teams to ensure timely resolution and high customer satisfaction.

In my most recent role at Valtrix Creative Design Agency, I handled inbound and outbound customer inquiries by phone and email, escalated technical issues, and followed through until resolution. I also generated 20+ qualified leads weekly through structured follow-ups, and I identified upsell opportunities for additional website features or upgrades.

Earlier, as a Customer Support/Enrollment Officer at Gefau Global Service Limited (NIN Enrollment Operations), I managed inquiries and complaints to strengthen trust and retention, kept accurate records for knowledge management, and supported team workflow using task management tools. I’ve also volunteered as a Customer Support Assistant at Vitalife Superstore, where I resolved 90% of complaints on the spot, reduced stockouts by monitoring inventory, and improved service delivery by managing peak-hour customer flow.