rosalie roxas

Managed cross-functional delivery for SaaS, ERP-adjacent, and regulated documentation initiatives using hybrid Agile–Waterfall approaches, ensuring audit-ready governance and timely releases across distributed teams.

Led Agile, Waterfall, and hybrid delivery for SaaS and software initiatives, facilitated Scrum ceremonies, owned scope/timelines/risks, and coordinated UAT and release readiness with executive reporting.

Produced release notes, user guides, and knowledge-base documentation aligned to Agile release cycles, ensuring accuracy, version control, and timely publication to support successful product launches.

Owned end-to-end delivery of RFP, tender, and proposal initiatives, managing timelines, dependencies, compliance documentation, and cross-functional contributors to meet submission deadlines.

Delivered RFP and proposal/bid projects from intake to submission, coordinating cross-functional teams, managing version control, and ensuring regulatory and audit readiness for deliverables.

Coordinated business development activities and supported client engagements, contributing to proposal preparation and stakeholder communications across projects.

Supported online marketing, testing, and customer support functions to improve campaign delivery and operational responsiveness.

Provided client support and sales specialist services, resolving customer issues and contributing to service quality improvements.

Led a team in client care operations, driving service delivery, performance management, and process adherence to meet SLA targets.

Completed a Bachelor of Science in Commerce with a focus on Business Management from 2002 to 2006.