Open to opportunities

Jo William

@jowilliam

Message

Bilingual customer support specialist focused on empathetic issue resolution and efficient administrative operations.

United States

Message

What I'm looking for

I seek a bilingual customer support role where I can use empathy, strong communication, and data-entry skills to resolve issues, support teammates, and grow professionally.

I am a motivated, detail-oriented customer support specialist with hands-on experience in high-volume customer service, administrative operations, and literacy tutoring. I bring strong bilingual communication (English/Spanish), conflict resolution, and data-entry skills, coupled with proficiency in Excel, Google Workspace, CRM tools, and remote collaboration platforms.

I have supported college administrative functions, tutored students to improve literacy, and handled customer interactions in fast-paced retail and food-service environments. I am adaptable, organized, and committed to delivering empathetic, accurate support while documenting interactions and improving team efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Domino's Pizza

Aug 2024 - Present (1 year 2 months)

Assists customers via phone, online orders, and in-person by resolving inquiries and complaints, de-escalating challenging situations, and documenting interactions to support team efficiency in a fast-paced environment.

Customer Service Conflict Resolution Phone Support Order Management Documentation CRM

Stocker

Walgreens

Nov 2023 - Feb 2024 (3 months)

Managed inventory and stocked shelves while maintaining accurate product counts, assisted customers with locating items, and organized merchandise to ensure store readiness and smooth operations.

Inventory Management stock replenishment Merchandising Time Management Teamwork

Office Assistant

Laredo College

Jun 2022 - Jul 2023 (1 year 1 month)

Maintained and organized student and vendor financial files, entered and updated data in Excel and internal systems to ensure accuracy and confidentiality, and provided administrative support to improve operational efficiency.

Data Entry Excel)Records Management Administrative Support Confidentiality Time Management Attention To Detail Microsoft Office

Literacy Tutoring Assistant

Texas A&M International University

Nov 2022 - May 2023 (6 months)

Supported students in developing reading comprehension and literacy skills through one-on-one and group sessions, maintained progress records, and coordinated lesson schedules to improve learning outcomes.

Tutoring Lesson planning Record keeping Communication Organizational Skills Empathy Bilingual Support

Education

Degrees, certifications, and relevant coursework

Laredo College

Associate of Arts, General Studies

Completed an Associate of Arts in General Studies at Laredo College, focusing on broad-based coursework to support customer service and administrative roles.