Franziska Rogers
@franziskarogers
Bilingual customer service and office administration professional with strong data and client management skills.
United StatesWhat I'm looking for
I am a bilingual (German/English) customer service and office administration professional with multi-industry experience supporting customers and managing administrative workflows.
At Amazon I spent two years handling customer service by phone, email and live chat, including a year in the Data Deletion and Account Closure Department where I resolved sensitive account issues and handled data entry in both languages.
My apprenticeship in office administration and subsequent roles across pharmaceutical, property management and distribution sectors developed my skills in data entry, client account management, Microsoft Office, billing, bookkeeping and event planning.
I have also managed small businesses, gaining practical management experience in operations and customer-facing roles, and I bring a dependable, service-oriented approach to administrative and customer support positions.
Experience
Work history, roles, and key accomplishments
Caregiver
Private Care
Jan 2011 - Dec 2018 (7 years 11 months)
Provided caregiving services from 2011 to 2018, supporting clients with daily living activities and personal care to maintain safety and wellbeing.
Cook and Maid
Local Hotel
Jan 2008 - Dec 2009 (1 year 11 months)
Performed cooking and housekeeping duties in a local hotel, ensuring food preparation standards and maintained guest room cleanliness.
Barista
Cafe
Jan 2006 - Dec 2007 (1 year 11 months)
Operated a small barista bar delivering customer service and beverage preparation while managing point-of-sale transactions and daily opening/closing tasks.
Manager
Tanning Salon
Jan 2005 - Dec 2006 (1 year 11 months)
Managed daily operations of a small tanning salon, overseeing staff, customer service, and business administration to maintain service quality and profitability.
Office Administrator Apprentice
Various Employers
Jan 2003 - Dec 2005 (2 years 11 months)
Completed a three-year apprenticeship performing office administration tasks across pharmaceutical, property management, and distribution firms, including data entry, client account management, and document preparation.
Customer Service Associate
Amazon
Provided German- and English-language customer support via phone, email, and live chat, resolving a wide range of inquiries and achieving satisfactory outcomes; handled data deletion and account closure cases for one year.
Education
Degrees, certifications, and relevant coursework
German School
Certificate of Secondary Education, General Education
Completed 10 years of schooling in Germany and attained the Certificate of Secondary Education.
Availability
Location
United StatesAuthorized to work in
Job categories
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