jovan vejin

I'm a Technical Support Specialist and Team Mentor with more than four years of experience supporting Consumer and Business customers in international environments.

Throughout my career, I've specialized in technical troubleshooting, customer support, onboarding, mentoring, and continuous process improvement. I enjoy solving complex technical issues, helping customers find the right solutions, and supporting colleagues through coaching and knowledge sharing.

In my current role, I provide multilingual technical support, mentor approximately 30 Technical Support Specialists, assist with onboarding new team members, contribute to process improvements, and provide sales support when needed. I have been recognized multiple times as a Quarterly Customer Satisfaction (CSAT) Champion for delivering consistently high-quality customer service.

Before moving into technical support, I gained valuable experience in customer relations, administrative operations, and legal documentation, which strengthened my communication, organization, and problem-solving skills.

I'm fluent in Italian (C1), native in Serbian and Croatian, and have professional working proficiency in English. I enjoy working in international, remote-first teams where collaboration, ownership, and continuous learning are valued.

I'm currently looking for remote opportunities in:

• Technical Support

• Customer Success

• Customer Operations

• Technical Training

• Quality Assurance

• Knowledge Management