Open to opportunities

Rada Tanackovic

@radatanackovic

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Customer support specialist and graduate lawyer skilled in AI-driven technical support.

Serbia

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What I'm looking for

I seek a role using AI-augmented tools to provide technical, multilingual customer support within collaborative, process-driven teams that value quality, CSAT excellence, and opportunities for cross-functional growth.

I am a dedicated Customer Support Expert and Graduate Lawyer (LL.B., 2025) with advanced language skills (English C2, German C1) and a proven record supporting the German market in high-volume, tech-heavy environments.

I excel at technical troubleshooting, customer retention, and maintaining top CSAT and first-time resolution metrics while using Salesforce, Intercom, and other CRMs to manage complex inquiries. I routinely leverage AI tools such as ChatGPT and Claude to optimize responses, improve workflow efficiency, and perform AI quality assurance.

My experience spans multinational operations and cross-functional collaboration with teams across Europe, where I combined legal analysis, quality auditing, and customer experience best practices to deliver professional, accurate, and compliant support.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Mahle

Jan 2024 - Jan 2025 (1 year)

Resolved complex technical inquiries for international clients, coordinated cross-functional teams in Spain and Germany, and used AI-assisted tools to audit and refine responses for accuracy and tone.

Technical Support Salesforce Cross Functional Communication Troubleshooting Intercom Customer Satisfaction Process Improvement

Multilingual Customer Operations Specialist

Wolt

Jan 2021 - Jan 2024 (3 years)

Managed high-volume premium support for the German market via Intercom and Salesforce, maintaining top-tier CSAT and FTR metrics and coordinating with international teams to streamline support workflows.

Intercom Salesforce English Customer Retention CSAT First Time Resolution CRM

Customer Experience Specialist

TaskUs / Venue Partners

Jan 2021 - Jan 2024 (3 years)

Delivered premium customer support and restaurant acquisition efforts, performed quality audits on interactions to ensure brand compliance, and leveraged multiple CRM tools to improve retention.