Rada Tanackovic
@radatanackovic
Customer support specialist and graduate lawyer skilled in AI-driven technical support.
What I'm looking for
I am a dedicated Customer Support Expert and Graduate Lawyer (LL.B., 2025) with advanced language skills (English C2, German C1) and a proven record supporting the German market in high-volume, tech-heavy environments.
I excel at technical troubleshooting, customer retention, and maintaining top CSAT and first-time resolution metrics while using Salesforce, Intercom, and other CRMs to manage complex inquiries. I routinely leverage AI tools such as ChatGPT and Claude to optimize responses, improve workflow efficiency, and perform AI quality assurance.
My experience spans multinational operations and cross-functional collaboration with teams across Europe, where I combined legal analysis, quality auditing, and customer experience best practices to deliver professional, accurate, and compliant support.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Mahle
Jan 2024 - Jan 2025 (1 year)
Resolved complex technical inquiries for international clients, coordinated cross-functional teams in Spain and Germany, and used AI-assisted tools to audit and refine responses for accuracy and tone.
Managed high-volume premium support for the German market via Intercom and Salesforce, maintaining top-tier CSAT and FTR metrics and coordinating with international teams to streamline support workflows.
Customer Experience Specialist
TaskUs / Venue Partners
Jan 2021 - Jan 2024 (3 years)
Delivered premium customer support and restaurant acquisition efforts, performed quality audits on interactions to ensure brand compliance, and leveraged multiple CRM tools to improve retention.
Education
Degrees, certifications, and relevant coursework
University of Business Studies, Belgrade
Bachelor of Laws (LL.B.), Law
Completed a Bachelor of Laws (LL.B.) program, graduating in 2025.
Institute for Foreign Languages, Belgrade
Advanced English Studies (C2), English Language Studies
Completed an advanced English studies program achieving C2 Proficient level across a nine-course intensive curriculum.
State Gymnasium Jovan Cvijić
Secondary Education Diploma, Social Sciences and Languages
Secondary education with a specialization in Social Sciences and Languages.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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