Jovani Quintana

I am a bilingual (English/Spanish) customer service professional with over five years of experience in revenue cycle management, escalation resolution, and remote team leadership. I focus on reliability, empathy, and strategic problem-solving to deliver excellent customer experiences.

In leadership roles I have led complex escalations, reprocessed insurance claims, and ensured compliance via detailed reviews of itemized statements and EOBs. I consistently exceeded performance metrics while training and onboarding new team members to maintain service quality.

My technical proficiency includes Microsoft Office (Excel, Word, PowerPoint) and remote collaboration tools such as Genesys, ICentra, VDI, and Epic, which I used to manage high-volume inbound calls and billing/payment workflows. I also have hands-on experience with A/R aging analysis, account reconciliation, CPT/ICD coding reviews, and multi-insurer claims submission.

I bring adaptability, time management, and a patient-focused approach to roles that require both operational accuracy and strong interpersonal skills. I am committed to improving resolution efficiency and supporting teams to meet organizational performance goals.