Josué Nascimento

I am a dedicated Customer Support & KYC Specialist with extensive experience in verifying customer identities and ensuring compliance with regulatory standards. Currently, I work at B2SPIN, where I review customer-submitted documents and escalate suspicious submissions to the relevant teams. My role involves using tools like Zendesk, Veriff, and Looker to provide exceptional support and maintain high standards of customer service.

Previously, I worked as a Chat Support Agent at Softsvit, where I managed multiple chat conversations and resolved various customer issues related to account management and gameplay. My experience at Foundever as a Customer Support Representative further honed my skills in addressing inquiries and promoting services that align with customer needs. I thrive in fast-paced environments and am committed to delivering quality support to enhance customer satisfaction.