At Centro de Estudios Financieros (CEF-UDIMA), I manage user accounts and access controls with Active Directory, Entra ID, and Microsoft 365 admin center.
I support users working with Windows 11 and Microsoft 365, and diagnose and resolve hardware and software incidents.
I manage incidents in Jira and document them accurately. I also support users by phone, chat, email, and in person.
I oversee device lifecycles, from initial setup and deployment through secure erasure and hardware redistribution.
