@ricardoevans1
IT Support Technician at Ptra Sistemas Informáticos, resolving Windows, Microsoft 365, and network incidents.
SpainAt Ptra Sistemas Informáticos, I support Windows 10/11 and Windows Server environments, resolve account and network incidents, and provide basic Microsoft 365 administration.
Previously, I was Head of Systems Department at La Mundial de Seguros (Grupo Cesce), administering server environments, security policies, backups, and corporate networks. I’m currently working as a self-employed IT professional and recently completed an advanced vocational qualification in Network Systems Administration.
Work history, roles, and key accomplishments
Ptra Sistemas Informáticos
Mar 2025 - Present (1 year 7 months)
Provided IT support including Windows 10/11 and Windows Server administration, Microsoft 365 management, and network troubleshooting. Delivered PC support and basic management of a Hospital Information System.
La Mundial de Seguros (Grupo Cesce)
Mar 2000 - Jul 2023 (23 years 4 months)
Administered Windows Server environments and managed security policies, backups, and IT assets. Oversaw email systems, websites, production applications, and IT support ticketing, and assisted with audits and vendor management.
Degrees, certifications, and relevant coursework
Higher Technician, Network Systems Administration
2023 - 2025
Completed an advanced vocational program in Network Systems Administration (ASIR) from 2023 to 2025.
Senior University Technician, Computer Science
1990 - 1994
Earned a Senior University Technician degree in Computer Science from 1990 to 1994.
Software and tools used professionally
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