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Katy Cantero

@katycantero

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IT Support Specialist in public sector and banking, resolving software incidents and supporting end users.

Spain

Message

At SERMICRO, I resolved software incidents for the DGT – Spanish General Directorate of Traffic while providing support to end users. At CONCATEL, I provided remote IT support for the banking sector, including CaixaBank, while meeting strict SLAs.

At FUJITSU and SERVICLIENTS, I delivered L1/L2 support and software troubleshooting for public and financial sector clients. I also managed Active Directory access and permissions, applied security policies with McAfee ePO, and supported software distribution and patch management using SCCM.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

Sermicro

Jan 2021 - Dec 2023 (2 years 11 months)

Resolved software incidents while providing high-quality customer support to end-users in the public sector.

Incident Management Customer Support Software Troubleshooting

Remote IT Support Specialist

Concatel

Jan 2018 - Dec 2019 (1 year 11 months)

Provided remote support for the banking sector including CaixaBank, meeting strict Service Level Agreements (SLAs).

Remote Support Incident Management SLA Compliance Banking Sector

Website Maintenance Specialist

Bird-Tech

Jan 2016 - Dec 2016 (11 months)

Performed website maintenance tasks.

Website Maintenance

IT Systems Administrator & Helpdesk Specialist

Serviclients

Jan 2013 - Dec 2014 (1 year 11 months)

Delivered L1/L2 technical support and software troubleshooting for public and financial sector clients, including CaixaBank and the Barcelona Municipal Institute of Innovation and Technology (BIT). Managed user access, accounts, and permissions in Active Directory, implemented security policies via McAfee ePO, and administered storage policies using Northern Storage Suite.

Active Directory McAfee EPO Northern Storage Suite SCCM L1 L2 Support Software Deployment Patch Management User Access Management