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Ricardo Evans

@ricardoevans

IT support technician at Ptra Sistemas Informáticos, supporting Windows environments, Microsoft 365, and hospital information systems.

Spain

Message

At Ptra Sistemas Informáticos, I support Windows 10/11 and administer Windows Server 2016–2022, resolving account, domain, and network issues. I also provide basic Microsoft 365 support and help users with Wi-Fi, VPN, and PC setup.

Previously, I was Responsable del Área de Sistemas at La Mundial de Seguros (Grupo Cesce), where I administered Windows Server, managed security policies and backups, and supported networks and business applications. I also prepared technical reports for management and regulatory bodies.

Experience

Work history, roles, and key accomplishments

Current

Técnico de soporte de IT

Current

Ptra Sistemas Informáticos

Mar 2025 - Present (1 year 7 months)

Provided IT support including Windows 10/11 and Windows Server administration, Microsoft 365 management, network troubleshooting, and user lifecycle management. Also handled basic hospital information system (HIS) management and created manuals/tutorials.

Windows 10 11 Windows Server 2016 2022 Active Directory Microsoft 365 Outlook Teams One Drive SharePoint Networking WiFi VPN Structured Cabling PC Hardware Support HIS

Responsable del Área de Sistemas

La Mundial de Seguros (Grupo Cesce)

Mar 2000 - Jul 2023 (23 years 4 months)

Managed Windows Server 2008-2016 and Windows 10/11 support, security policies, backups, asset management, and network administration. Oversaw email, web pages, production applications, and technical support tickets, and assisted internal and external auditors.