Raquel González López

I manage IT infrastructure for a living. Before that, I was a designer. Turns out both jobs are about the same thing: making complex systems work for actual humans.

Most recently, I coordinated a 200+ user endpoint migration during a corporate acquisition, acting as the liaison between engineering and leadership while executing zero-touch deployments.

My day-to-day work spans three main areas:

1) Cloud & Operations: Managing Azure, Entra ID, Intune, and M365 across 150+ locations, covering full user lifecycles, compliance and help desk operations.

2) Reporting & Strategy: Managing hardware inventory, forecasting and compiling department activity metrics for weekly leadership reviews.

3) Documentation: Authoring user manuals, internal runbooks, and technical docs designed for clarity and adoption.

The design and communication background isn't a detour. It's why my documentation gets read and my onboarding doesn't confuse people. I treat problems as something to understand, not tickets to close.

Core Tech: Azure, Entra ID, Intune, M365, Active Directory, PowerShell, ITAM & Forecasting, Executive Reporting, Technical Writing