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sebastián Gallo

@sebastingallo

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IT Support Engineer at ZOOPLUS administering Intune and Windows 365 for distributed enterprise teams.

Spain

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At ZOOPLUS, I administer Microsoft Intune for device and user lifecycle management across distributed enterprise teams. I also manage Windows 365 and virtual machines, and maintain IT documentation and support requests through Confluence and Jira Cloud.

Previously, at CSC GLOBAL, I managed IT operations across regional EMEA offices and led the Printix Cloud rollout and printer migration for 150+ Madrid office users. At ECONOCOM, I delivered L2 support for a multinational hotel group spanning 14 countries and 7,000+ users.

Experience

Work history, roles, and key accomplishments

Current

L2 Support Engineer

Current

ZooPlus

Jan 2026 - Present (9 months)

Administered Microsoft Intune for device and user lifecycle management and managed cloud infrastructure including Windows 365 and VMs. Oversaw IT stock and supplier coordination, created documentation in Confluence, and managed tickets via Jira Cloud.

Microsoft Intune Microsoft W365 Cloud PC Virtual Machines Confluence Jira IT documentation SLA Management

Current

Desktop Support Engineer

Current

CSC Global

Jan 2025 - Present (1 year 9 months)

Managed eight regional offices across EMEA, directing logistical and administrative functions for 400+ users. Led Printix Cloud rollout and administered Microsoft Intune, Azure, Citrix, and Windows 365 VMs.

Microsoft Intune Azure Citrix Microsoft W365 Cloud PC Printix Active Directory SCCM ECM VDI Windows Server

Current

End-User Support Technician (L2)

Current

Econocom

Jan 2024 - Present (2 years 9 months)

Delivered technical support for a multinational hotel group spanning 14 countries and 7,000+ users. Resolved escalated incidents and service requests through ticketing systems and remote desktop tools.

Ticketing Systems Remote Desktop Windows Systems Incident Management Service Request Management