Open to opportunities

Josline Segers

@joslinesegers

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Experienced appointment setter with a proven sales conversion record.

South Africa

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth in sales and customer engagement.

I am an experienced appointment setter with a strong track record of increasing sales conversion rates through effective lead management. My expertise lies in handling high-volume data capture and delivering prompt follow-ups via phone calls, emails, and SMS. I pride myself on my ability to ensure seamless transitions to in-home or virtual meetings, which has been pivotal in my career.

In my current role as a Remote Customer Service Agent, I manage over 50 outbound sales calls daily, improving follow-up efficiency by 20% through precise record-keeping of customer interactions. My collaborative efforts with team members have led to a 15% improvement in customer service delivery. Previously, as a Sales Agent, I achieved a 25% increase in conversion rates and boosted retention by 10% through effective resolution of customer inquiries.

My background in property management has further honed my skills in tenant screening and market research, which resulted in a 12% increase in occupancy rates. I am passionate about leveraging my skills to contribute to a dynamic team and drive sales success.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Service Agent

Current

Capability

Mar 2025 - Present (4 months)

Handled over 50 outbound sales calls daily, effectively pitching products and services to prospects. Maintained precise records of 100+ daily customer interactions, improving follow-up efficiency by 20% and collaborating with team members to refine processes, achieving a 15% improvement in customer service delivery. Conducted appointment setting calls, scheduling over 20 in-home or virtual meeting

Outbound Sales Sales Pitching CRM Management Customer Service Appointment Setting Lead Management

Sales Agent

ATM Cape Town

Jul 2024 - Mar 2025 (8 months)

Resolved over 40 customer inquiries daily, boosting retention by 10% and utilized CRM systems to track and analyze sales metrics, supporting data-driven decision-making. Conducted outbound sales calls, achieving a 25% increase in conversion rates for pitched products, and followed up with leads via email and SMS to schedule appointments, increasing booked meetings by 18%.

CRM Systems Sales Metrics Outbound Sales Email Communication SMS Marketing

Manager Apartment Rentals

Private San Javier

Jan 2019 - May 2024 (5 years 4 months)

Screened over 50 tenant applications monthly, maintaining 95% satisfaction among residents and developed and maintained a dynamic database of rental listings, streamlining administrative operations. Conducted market research that boosted occupancy rates by 12% through optimized rental pricing strategies, and facilitated owner-tenant communications, reducing complaint resolution time by 30%. Schedu

Database Management Market Research Owner Tenant Communication Property Viewings Administration

Education

Degrees, certifications, and relevant coursework

Educourse Online Learning

Course Completion, Office Administration

Completed an introductory course in Office Administration. Gained foundational knowledge in administrative practices and office management.

Rekenaarskool Boland

Certificate, Computer Applications

Obtained a Certificate as a Microsoft Office User Specialist. Developed comprehensive proficiency in all Microsoft Office programs, enhancing digital literacy and administrative skills.

Atlantis High

Matric, General Studies

Completed secondary education, earning a Matric certificate. Acquired foundational knowledge across a broad range of subjects within the basic educational system.