Josilene Diniz

Build and maintain strong partnerships with clients, understand their business and strategic direction, and create a pipeline of qualified talent. Execute recruiting plans, screen and select candidates, and ensure compliance with operational standards and employment laws.

Maintained licenses, certifications, and compliance for all staff, and handled data entry and recruitment of CNAs. Worked with departments to compile data and ensured adherence to state, federal, and CHAP guidelines.

Provided quality service to callers, operated telephone systems, and offered technical support for Centresuite and commercial credit cards. Solved client credit card issues, processed payments, and documented calls for tracking.

Processed benefits and HRIS data, including leave of absence information and employment verification requests. Responded to HR inquiries, documented issues, and assisted in auditing data for accuracy.

Used and updated Excel spreadsheets, quality controlled customer requests, and fulfilled requests from the Contact Center. Researched account corrections and communicated with branches and internal departments.

Managed daily operations, customer service, and teller activities while ensuring regulatory compliance. Supervised hiring, training, and coaching of staff, and monitored teller difference records to enhance efficiency.

Bachelor of Science in Business Management with a concentration in Human Resource Management from Rhode Island College, completed in May 2021.

Associate of Science in Business Administration from Community College of Rhode Island, completed in June 2016.