Josie Hamalengwa
@josiehamalengwa
Experienced service centre specialist delivering exceptional customer service.
CanadaWhat I'm looking for
As an experienced service centre specialist, I have a proven track record of delivering exceptional customer service in fast-paced environments. My role at Centennial College involves efficiently handling payments and managing student data, where I have honed my skills in data entry and problem-solving. I take pride in my ability to identify and resolve discrepancies, ensuring customer satisfaction and streamlined operations.
Previously, I have worked as a bartender and server, where I developed strong multitasking abilities and effective communication skills. Crafting custom drink orders and managing multiple tables simultaneously taught me the importance of service orientation and attention to detail. I am excited to leverage my interpersonal skills and experience to elevate customer satisfaction in my future roles.
Experience
Work history, roles, and key accomplishments
Service Centre Specialist
Centennial College
Apr 2023 - Present (2 years 1 month)
Managed tuition, parking, assessments, and replacement card payments. Accurately entered student data into Banner and Q-nomy systems, ensuring data integrity. Identified and resolved discrepancies and errors in customer accounts.
Bartender
Second Floor Events
Jun 2022 - Present (2 years 11 months)
Crafted and served alcoholic and non-alcoholic beverages to patrons. Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift. Prepared custom drink orders by accurately measuring and mixing house ingredients.
Server
Bar'Kada
Oct 2021 - Present (3 years 7 months)
Managed customer orders, served patrons, and handled reservations. Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Degrees, certifications, and relevant coursework
George Brown College
Ontario College Diploma, Performing Arts
Completed an Ontario College Diploma in Performing Arts. The program focused on developing skills in various aspects of performing arts.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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