Open to opportunities

Josiah Shikuku

@josiahshikuku

Message

Detail-oriented IT professional with expertise in technical support.

Kenya

Message

What I'm looking for

I am seeking a role that allows me to leverage my technical skills while fostering a collaborative work environment.

My name is Josiah Shi Kuku, and I am an IT professional with a diploma in Information Communication Technology. I have a strong background in technical sales and support, having worked at Ayes Consults Ltd and currently providing general computer services at Masinde Muliro University of Science and Technology. My experience has equipped me with the skills necessary to excel in technical environments.

Throughout my career, I have developed a solid foundation in computer maintenance, software installation, and networking. I pride myself on my ability to communicate effectively and work collaboratively within diverse teams. My commitment to integrity and fairness drives my professional ethos, ensuring that I contribute positively to any organization I am part of.

Experience

Work history, roles, and key accomplishments

Current

General Computer Services

Current

Masinde Muliro University of Science and Technology

Jan 2015 - Present (10 years 6 months)

Providing general computer services to the institution, ensuring the smooth operation of computer systems and assisting users with technical issues.

Computer Networking Team Building Communication Skills

Technical Sales and Support Associate

Ayes Consults Ltd

Aug 2013 - Dec 2015 (2 years 4 months)

Responsible for technical sales and providing support to clients, ensuring customer satisfaction and effective communication of product features.

Technical Sales Customer Support Communication Skills Presentation Skills Team Building

Sales Representative Intern

JEGAM COMPUTER SOLUTIONS

Feb 2013 - Apr 2013 (2 months)

Internship role focused on sales representation, assisting in promoting products and engaging with customers to drive sales.

Sales Customer Engagement Communication Skills Teamwork

Sales Person

Bukira Agricultural College

Feb 2012 - Apr 2012 (2 months)

Worked as a sales person in the dairy section, responsible for promoting and selling dairy products to customers.

Sales Customer Service Communication Skills Teamwork Product Knowledge

Education

Degrees, certifications, and relevant coursework

Sigalagala Technical Training Institute

Certificate, Sales and Marketing

2012 - 2012

Grade: Credit

Earned a Certificate in Sales and Marketing, achieving a Credit grade.

Bukura Agricultural College

Certificate, Computing

2011 - 2011

Grade: Distinction

Obtained a Certificate in Computing with Distinction, covering essential computing skills and applications.

Matioli High School

KCSE, Secondary Education

2007 - 2010

Completed the Kenya Certificate of Secondary Education (KCSE), demonstrating proficiency in various subjects.

Ekapwonje Primary School

KCPE, Primary Education

1997 - 2006

Completed the Kenya Certificate of Primary Education (KCPE), laying the foundation for further education.

Sigalagala Technical Training Institute

Diploma, Information Communication Technology

2014 -

Completed a Diploma in Information Communication Technology, focusing on various aspects of ICT including software development and network management.