Open to opportunities

Willie Vincent

@willievincent

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Customer-oriented professional skilled in technical support and client relations.

Kenya

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What I'm looking for

I am looking for a role that allows me to utilize my technical skills while enhancing customer experiences and building strong client relationships.

I am a customer-oriented professional with a strong background in technical support, network troubleshooting, and client relations. My experience includes assisting over 200 customers in resolving internet connectivity issues, which resulted in a significant reduction in service downtime. I pride myself on my ability to communicate effectively with clients, ensuring they understand technical processes and solutions.

Throughout my career, I have demonstrated a passion for providing exceptional service and educating users. My role at Prime Home Internet allowed me to spearhead marketing initiatives that increased subscriptions by 40%, showcasing my ability to blend technical expertise with customer service. I am eager to leverage my skills in a customer service role where I can enhance customer experiences and build lasting relationships.

Experience

Work history, roles, and key accomplishments

Current

Technical Support & Customer Service

Current

Prime Home Internet

Aug 2024 - Present (9 months)

Assisted over 200+ customers in troubleshooting internet connectivity issues, reducing service downtime by 30%. Provided guidance for router setup and network optimization, improving user experience and educating clients on Wi-Fi security.

Troubleshooting Customer Education

Appliance Repair & Customer Support

Champ Engineering

May 2024 - Jul 2024 (2 months)

Diagnosed and repaired household appliances while providing customers with clear explanations. Trained customers on maintenance, reducing repeat service requests by 25% and enhancing customer satisfaction.

Appliance Service Customer Education

Technical Support Intern

Kenyatta National Hospital

Jan 2023 - Apr 2023 (3 months)

Provided support by troubleshooting electrical and mechanical equipment issues. Assisted in maintaining essential hospital appliances and communicated maintenance procedures effectively.

Troubleshooting Maintenance Communication

Education

Degrees, certifications, and relevant coursework

National Industrial Training Authority

T2 Certification, Solar Energy

2024 - 2024

Completed T2 Certification in Solar PV Installation, gaining practical skills and knowledge in solar energy systems and installation techniques.

PC Kinyanjui Technical Training Institute

Diploma, Electrical and Electronics Engineering

2019 - 2023

Earned a Diploma in Electrical and Electronics Engineering, focusing on the principles of electrical systems, electronics, and practical applications in the field.