Open to opportunities

Josiah Dimgba

@josiahdimgba

Message

Customer-focused Field Activation Officer driving sales support and customer satisfaction.

Nigeria

Message

What I'm looking for

I’m looking for a customer-centric role where I can handle inquiries, resolve complaints, and support sales through strong relationships and reliable field execution—ideally in a fast-paced team that values feedback, accountability, and continuous improvement.

I’m a customer-focused Field Activation Officer with hands-on experience in customer engagement, sales support, relationship management, and field operations. I prioritize clear communication, active listening, and fast problem resolution to protect customer satisfaction and drive repeat patronage.

In my current role at RedCloud Technologies, I provide frontline customer support, respond to inquiries, and resolve concerns while coordinating logistics and collecting customer feedback. Previously, as a Direct Sales Representative at Trade Depot Limited, I maintained strong customer relationships across assigned territories, supported customers with product and order information, and ensured accurate order processing and reconciliation.

My earlier experience spans customer service leadership and field-facing roles, including supervising daily operations at Wealthy Place Fast Food and supporting product selection and timely service delivery at Riquest Oil & Gas. I’ve also demonstrated leadership through my Executive President role with the National Association of Igbere Students (NAIS) and a leadership award as an Outstanding Team Player.

Experience

Work history, roles, and key accomplishments

Current

Field Activation Officer

Current

Redcloud Technologies

Aug 2024 - Present (1 year 10 months)

Provided frontline customer support to clients and business partners, responding to inquiries and resolving concerns. Coordinated logistics and collected customer feedback to improve service delivery.

Customer Support Client Relationship Management Complaint Resolution Logistics Coordination Communication Skills Active Listening Problem Solving Time Management

Direct Sales Representative

Trade Depot Limited

Nov 2022 - Jun 2024 (1 year 7 months)

Maintained customer relationships across assigned territories by assisting with product information and order-related concerns. Ensured accurate order processing and reconciliation to support reliable sales execution.

Sales Support Customer Relationship Management Product Support Order Processing Reconciliations Territory Management Communication Skills Customer Retention Conflict Resolution

Sales Personnel

Riquset Oil & Gas

Aug 2017 - Nov 2018 (1 year 3 months)

Assisted customers with product selection and provided relevant product information. Managed customer requests and supported timely service delivery to ensure customer satisfaction.

Customer Service Product Selection Communication Skills Problem Solving Time Management Customer Support Relationship Management Active Listening

Sales Personnel

Riqquest Oil & Gas

Aug 2017 - Nov 2018 (1 year 3 months)

Assisted customers with product selection and information, handling requests to ensure timely service delivery. Supported consistent customer engagement in a fast-paced field environment.

Customer Service Product Selection Support Sales Support Service Delivery Customer Relationship Management Communication Skills Active Listening Problem Solving

Supervisor

Wealthy Place Fast Food

May 2015 - Aug 2017 (2 years 3 months)

Supervised daily operations and customer service activities, ensuring prompt handling of complaints. Resolved customer issues to maintain service quality and customer satisfaction.