Josiah Dimgba
@josiahdimgba
Customer-focused Field Activation Officer driving sales support and customer satisfaction.
What I'm looking for
I’m a customer-focused Field Activation Officer with hands-on experience in customer engagement, sales support, relationship management, and field operations. I prioritize clear communication, active listening, and fast problem resolution to protect customer satisfaction and drive repeat patronage.
In my current role at RedCloud Technologies, I provide frontline customer support, respond to inquiries, and resolve concerns while coordinating logistics and collecting customer feedback. Previously, as a Direct Sales Representative at Trade Depot Limited, I maintained strong customer relationships across assigned territories, supported customers with product and order information, and ensured accurate order processing and reconciliation.
My earlier experience spans customer service leadership and field-facing roles, including supervising daily operations at Wealthy Place Fast Food and supporting product selection and timely service delivery at Riquest Oil & Gas. I’ve also demonstrated leadership through my Executive President role with the National Association of Igbere Students (NAIS) and a leadership award as an Outstanding Team Player.
Experience
Work history, roles, and key accomplishments
Field Activation Officer
Redcloud Technologies
Aug 2024 - Present (1 year 10 months)
Provided frontline customer support to clients and business partners, responding to inquiries and resolving concerns. Coordinated logistics and collected customer feedback to improve service delivery.
Direct Sales Representative
Trade Depot Limited
Nov 2022 - Jun 2024 (1 year 7 months)
Maintained customer relationships across assigned territories by assisting with product information and order-related concerns. Ensured accurate order processing and reconciliation to support reliable sales execution.
Sales Personnel
Riquset Oil & Gas
Aug 2017 - Nov 2018 (1 year 3 months)
Assisted customers with product selection and provided relevant product information. Managed customer requests and supported timely service delivery to ensure customer satisfaction.
Sales Personnel
Riqquest Oil & Gas
Aug 2017 - Nov 2018 (1 year 3 months)
Assisted customers with product selection and information, handling requests to ensure timely service delivery. Supported consistent customer engagement in a fast-paced field environment.
Supervisor
Wealthy Place Fast Food
May 2015 - Aug 2017 (2 years 3 months)
Supervised daily operations and customer service activities, ensuring prompt handling of complaints. Resolved customer issues to maintain service quality and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
National Youth Service Corps (NYSC)
Completed the NYSC program in 2025.
National Youth Service Corps (NYSC)
NYSC Completion, National Youth Service Corps (NYSC)
Completed the National Youth Service Corps (NYSC) in 2025.
Ignatius Ajuru University of Education
Bachelor of Science, Sociology
Earned a B.Sc. in Sociology from Ignatius Ajuru University of Education in 2023.
Ignatius Ajuru University of Education
Bachelor of Science (B.Sc.), Sociology
Earned a B.Sc. in Sociology from Ignatius Ajuru University of Education, completed in 2023.
Availability
Location
Authorized to work in
Job categories
Skills
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