Open to opportunities

Josh User

@joshuser11

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Senior customer service professional delivering empathetic, high-volume support across industries.

Portugal

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What I'm looking for

I’m looking for a role where I can deliver seamless, multichannel customer experiences remotely—using CRM tools and strong problem-solving to resolve issues fast, support teams across time zones, and contribute to measurable customer satisfaction.

I’m a results-driven Customer Service Representative with over 10 years of experience delivering exceptional support across telecommunications, logistics, hospitality, and real estate. I manage high-volume client communications, resolve complex issues, and maintain strong customer satisfaction through professionalism and empathy.

I’ve supported remote operations across time zones, handled escalated cases with a 100% closure rate on guest issues, and trained and mentored support staff on customer communication standards. I’m skilled in CRM tools, multichannel support (phone/chat/email), and process efficiency to create seamless customer experiences and lasting relationships.

Experience

Work history, roles, and key accomplishments

Guest Support Services

Josh Tayor Serviced Apartments

Apr 2017 - May 2025 (8 years 1 month)

Delivered customer support to short- and long-stay tenants, corporate clients, and travelers across online platforms. Managed remote bookings and communication via CRM systems, trained support staff, and handled escalated guest cases with a 100% closure rate.

Customer Support Remote Reservations CRM Systems Conflict Resolution Escalation Management Issue Resolution Team Coordination Customer Satisfaction

Guest Support

Amara Suites

Jul 2013 - Mar 2017 (3 years 8 months)

Supported daily guest operations from check-in to check-out, handling inquiries and concerns with empathy. Managed online and phone communications for corporate and long-stay clients and coordinated maintenance and housekeeping schedules to maintain top guest feedback scores.

Customer Service Check In Check Out Support Client Communication Conflict Resolution Scheduling Multichannel Support

Customer Service Representative

Vodafone

Apr 2012 - Jun 2013 (1 year 2 months)

Managed inbound and outbound calls for telecommunications clients and delivered first-contact resolutions for technical and account inquiries. Reduced repeat call volume by 15%, used CRM tools to document interactions, and upsold value-added services.

Inbound outbound calling First Contact Resolutions Upselling Customer Satisfaction

Customer Service Agent

Tesco Broadband

Jan 2011 - Apr 2012 (1 year 3 months)

Provided broadband support by resolving technical issues and billing inquiries promptly. Communicated follow-ups to ensure issue closure and maintained strong performance in response time and communication clarity.

Customer Support Billing Issue Resolution Follow up Customer Satisfaction

Customer Support

DPD Courier

Jul 2010 - Jan 2011 (6 months)

Handled parcel tracking requests and coordinated remote communication between drivers and clients. Resolved on-time delivery issues by escalating urgent cases to operations teams and provided courteous support in a high-pressure environment.

Escalation Management Customer Service