Looking for a job

Joshua Wendt

@joshuawendt

I administer and support Salesforce platforms, resolving complex issues and delivering reliable releases and business enhancements.

United States

Message

What I'm looking for

I'm looking to administer and support Salesforce platforms, solve complex production issues, deliver declarative enhancements, and partner with cross-functional teams on reliable releases and user experience.

I'm currently supporting EMD Serono's Salesforce platform, partnering with business users to troubleshoot issues, implement enhancements, manage access, and support the full release lifecycle.

I coordinate deployments through Copado and execute System Integration Testing to validate functionality and maintain reliable, high-quality releases.

Previously at Solar Insure, I managed Salesforce administration, Lightning Experience, declarative automation, reporting, dashboards, data quality, security, and end-user support.

At Salesforce.com, I led escalated support cases, collaborated with R&D/CCE on bugs, mentored teammates, maintained roughly 1,500 knowledge-base articles, and achieved 95%+ customer satisfaction resolving complex technical issues.

Experience

Work history, roles, and key accomplishments

Current

Product Support Analyst

Current

EMD Serono

Jun 2026 - Present (4 months)

Provide Salesforce application administration and product support, partnering with business users to troubleshoot issues, implement system enhancements, and support the full software release lifecycle. Manage user access, configure Salesforce solutions, coordinate deployments through Copado, and perform System Integration Testing (SIT).

Salesforce Administration Copado System Integration Testing User Access Management Declarative Configuration Troubleshooting Release Management

Salesforce Administrator

Solar Insure, Inc.

Jan 2025 - Apr 2026 (1 year 3 months)

Managed day-to-day administration and ongoing enhancement of the Salesforce platform, partnering with cross-functional teams to deliver business solutions through configuration, automation, reporting, and user support. Ensured platform reliability, data integrity, and efficient business processes.

Salesforce Administration Lightning Experience Reports And Dashboards Security Configuration Permission Sets Data Cleaning Process Builder Flow Builder Declarative Automation

Principal Support Engineer - Swarm Lead

Salesforce.com Inc.

Jun 2018 - Jan 2025 (6 years 7 months)

Provided support for Salesforce support agents and worked with R&D/CCE. Led escalated case resolution, handled high-visibility cases, mentored teammates, and curated a knowledge base of approximately 1500 articles.

Salesforce Support Escalation Management Knowledge Base Management Mentorship Advanced Troubleshooting Customer Satisfaction