Open to opportunities

Taylor Garcia

@taylorgarcia

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Salesforce Technical Lead delivering product-focused solutions and documentation.

United States

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What I'm looking for

I seek a product- or team-focused Salesforce role where I can lead implementations, improve processes, mentor users, and drive adoption in an Agile environment.

I am a results-driven Salesforce Technical Lead with deep experience managing and optimizing Salesforce environments, leading cross-functional teams, and driving product strategy to improve business outcomes.

I have led implementations across Sales Cloud, Service Cloud, Field Service Lightning, Health Cloud, integrations (CTI/Genesys), and migrations, while building SDLC and deployment processes using Copado and version-control best practices.

I create clear, user-centric documentation and training materials in Confluence, mentor users and teams, and facilitate Agile ceremonies to ensure adoption, quality, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Technical Writer

Current

Semper Valens Solutions

Oct 2023 - Present (2 years 2 months)

Created and maintained comprehensive Salesforce documentation (user guides, configuration manuals, release notes, API references) and standardized Confluence templates, improving traceability and adoption across DevOps teams.

Confluence Copado Apex Release Management Data Modeling

Salesforce Technical Lead

LabConnect

Feb 2022 - Oct 2025 (3 years 8 months)

Managed Salesforce administration and led technical teams to implement SDLC and optimized deployments, integrations, and Sales Cloud configuration to improve automation and platform efficiency.

Salesforce Administration SDLC Deployment Integration Sales Cloud Automation Release Management Troubleshooting

Salesforce Technical Lead

Optum

Sep 2021 - Feb 2025 (3 years 5 months)

Led Salesforce admin and product duties across Field Service Lightning, Sales, Service and Health Clouds; managed deployments, backlog prioritization, Agile ceremonies and product roadmap for Device Management.

Field Service Lightning Sales Cloud Agile Scrum Backlog Management Product Roadmap

Technical Administrator III

ServiceMaster Brands

Jul 2019 - Sep 2021 (2 years 2 months)

Managed multiple Salesforce orgs in Classic and Lightning, provided user training, prioritized enhancements, and executed testing and data management to ensure reliable platform operations.

Salesforce Administration Lightning & Classic Data Loader User Training Agile

Salesforce Administrator

Memphis Invest

Sep 2018 - Jul 2019 (10 months)

Administered reporting, dashboards, workflows, sharing rules and integrations (Conga, DocuSign, Powerdialer) while leading user onboarding and IT asset documentation to reduce license costs.

Salesforce Administration Dashboards Conga Docusign User Onboarding IT Asset Management