Derrick Ampadu
@derrickampadu
Customer service and operations lead focused on efficient client support and executive coordination.
What I'm looking for
I’m a customer-focused Operations & Customer Service Lead skilled in delivering support through calls, emails, and in-person interactions. I handle inquiries, complaints, and requests with timely resolutions, maintain accurate sales/stock/expense records, and supervise and train staff while coordinating daily operations.
Previously, I served as a Consumer Loans, Refund & Settlement Officer, processing refunds and issuing clearance letters while updating client financial records and ensuring compliance with policies and procedures. As a Personal Assistant & Consultant intern at PWC, I supported research, scheduling, and project documentation, collaborating to meet deadlines and streamlining office processes to improve workflow efficiency.
Experience
Work history, roles, and key accomplishments
Operations & Customer Service Lead
Water Park Sports
Jan 2023 - Present (3 years 4 months)
Provided customer support via calls, emails, and in-person interactions, handling inquiries, complaints, and requests with timely resolutions. Maintained sales, stock, and expense records while supervising and training staff to coordinate daily operations.
Consumer Loans Refund Officer
Dalex Finance & Leasing Co.
Dec 2021 - Sep 2022 (9 months)
Supported loan customers through remote and in-person assistance for loan-related queries. Processed refunds and issued clearance letters while updating client financial records and ensuring compliance with company policies.
Personal Assistant & Consultant
PwC
Jan 2019 - Sep 2019 (8 months)
Assisted with research, scheduling, and project documentation while collaborating with teams to meet deadlines and deliver client work. Streamlined office processes to improve workflow efficiency and provided administrative support to executives.
Education
Degrees, certifications, and relevant coursework
University of Ghana
Bachelor of Arts, Physical Education & Sports Studies with Education
2017 - 2023
Earned a BA in Physical Education & Sports Studies with Education at the University of Ghana from Aug 2017 to May 2023.
Mfantsipim Senior High School
WASSCE, General Arts
2014 - 2017
Completed WASSCE (General Arts) at Mfantsipim Senior High School from Jun 2014 to Mar 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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