Open to opportunities

Derrick Ampadu

@derrickampadu

Message

Customer service and operations lead focused on efficient client support and executive coordination.

Ghana

Message

What I'm looking for

I’m looking for a role where I can lead customer support and daily operations, solve problems quickly, and use scheduling and record-keeping skills to help the business run efficiently.

I’m a customer-focused Operations & Customer Service Lead skilled in delivering support through calls, emails, and in-person interactions. I handle inquiries, complaints, and requests with timely resolutions, maintain accurate sales/stock/expense records, and supervise and train staff while coordinating daily operations.

Previously, I served as a Consumer Loans, Refund & Settlement Officer, processing refunds and issuing clearance letters while updating client financial records and ensuring compliance with policies and procedures. As a Personal Assistant & Consultant intern at PWC, I supported research, scheduling, and project documentation, collaborating to meet deadlines and streamlining office processes to improve workflow efficiency.

Experience

Work history, roles, and key accomplishments

Current

Operations & Customer Service Lead

Current

Water Park Sports

Jan 2023 - Present (3 years 4 months)

Provided customer support via calls, emails, and in-person interactions, handling inquiries, complaints, and requests with timely resolutions. Maintained sales, stock, and expense records while supervising and training staff to coordinate daily operations.

Customer Service client support Sales Support Complaint Handling Team Supervision Administrative Coordination

Consumer Loans Refund Officer

Dalex Finance & Leasing Co.

Dec 2021 - Sep 2022 (9 months)

Supported loan customers through remote and in-person assistance for loan-related queries. Processed refunds and issued clearance letters while updating client financial records and ensuring compliance with company policies.

Customer Support Policy Compliance

Personal Assistant & Consultant

PwC

Jan 2019 - Sep 2019 (8 months)

Assisted with research, scheduling, and project documentation while collaborating with teams to meet deadlines and deliver client work. Streamlined office processes to improve workflow efficiency and provided administrative support to executives.

Executive Assistance Scheduling Research Support Project Documentation Administrative Coordination Team Collaboration