joshua rhema

As a Senior Customer Service Representative with over seven years of experience, I have honed my skills in effective communication and customer relationship management. My journey has been marked by a commitment to enhancing customer satisfaction and loyalty, which I achieved by consistently exceeding performance metrics and maintaining high customer retention rates.

At Benix Technology Healthcare, I adeptly managed customer inquiries and maintained a comprehensive database, processing over 200 orders weekly. My analytical skills and attention to detail allowed me to prepare insightful reports on customer satisfaction, achieving scores consistently between 90-98%. My previous role at Gensis Ecopower System Limited saw me boost customer NPS scores by 10%, showcasing my ability to drive positive customer experiences.

I am passionate about leveraging my expertise in Salesforce automation software and Oracle PeopleSoft to contribute to a dynamic team. I am eager to bring my dedication and skills to a new opportunity where I can continue to grow and make a meaningful impact.