CUCyrre Gail User
@cyrregailuser
Dedicated customer service associate with strong analytical skills.
PhilippinesWhat I'm looking for
I am a dedicated Customer Service Associate with a proven track record in enhancing customer experience and operational efficiency. Currently, I work at Amazon Operations Services Inc., where I resolve customer order concerns and support drivers in troubleshooting delivery issues. My role has allowed me to develop strong communication skills and a keen ability to adapt to new tools and processes.
As one of the main Pilot Testers for the UK SDS AC3 project, I played a crucial role in the migration from CSC to AC3, which significantly improved issue resolution for both customers and drivers. Additionally, I served as a Subject Matter Expert for the UK RMA, where I trained team members and assisted in resolving complex issues, bridging knowledge gaps within the team.
Experience
Work history, roles, and key accomplishments
SDS GEMS for UK RMA Wave 19.1
Amazon Operations Services Inc. Philippines
Sep 2021 - Present (3 years 9 months)
Served as a Subject Matter Expert (SME) for UK RMA, training team members, assisting on resolving complex issues and bridging knowledge gaps.
Customer Service Associate
Amazon Operations Services Inc. Philippines
Sep 2021 - Present (3 years 9 months)
Resolved customer order concerns by providing prompt updates and making necessary order modifications. Supported drivers in troubleshooting app-related and delivery issues, enhancing overall delivery efficiency.
Pilot Tester for UK SDS AC3
Amazon Operations Services Inc. Philippines
Sep 2021 - Present (3 years 9 months)
Contributed to the successful migration from CSC to AC3 as a UK SDS Pilot Tester, enhancing customer and driver issue resolution efficiency by effectively utilizing new tools.
Education
Degrees, certifications, and relevant coursework
Luis Y Ferrer Jr. Senior Highschool
Senior Highschool, Technical Vocational (Tech Voc)
Completed senior high school education with a focus on technical vocational studies. Gained foundational knowledge and skills in various technical areas.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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