Open to opportunities

Joshua Ray

@joshuaray

Message

Dedicated customer service representative with sales experience and strong problem-solving skills.

Nigeria

Message

What I'm looking for

I am looking for a remote role that allows me to utilize my customer service and sales skills while contributing to a positive team environment.

I am a dedicated and empathetic customer service agent with two years of experience providing exceptional support to clients through various channels including phone, email, and chat. My proficiency in resolving complex issues and handling multiple priorities has consistently resulted in high customer satisfaction ratings. I thrive in fast-paced environments and maintain a positive attitude, which I believe is crucial for effective customer service.

In addition to my customer service experience, I have a background in sales, where I successfully generated leads and drove sales campaigns. My role as a telemarketer at Airtel NG allowed me to develop and execute marketing strategies that led to a 20% increase in sales. I am currently seeking a remote customer service or sales role that leverages my skills and experience to deliver exceptional services and contribute to business growth.

Experience

Work history, roles, and key accomplishments

Current

AutoCAD Instructor/Supervisor

Current

Federal Capital Development Authority (FCDA)

Feb 2024 - Present (1 year 4 months)

Designed and delivered engaging lesson plans and training materials, fostering a collaborative learning environment and providing constructive feedback to students.

Teaching Curriculum Development Training Feedback Collaboration Lesson planning Communication Problem Solving

Customer Service Representative

CRYSTAL COVE COMPANY

Feb 2023 - Feb 2024 (1 year)

Provided exceptional customer service by responding to inquiries via phone, email, and chat. Resolved complex issues efficiently and collaborated with internal teams to enhance customer satisfaction.

Customer Service Problem Solving Communication Team Collaboration Customer Satisfaction Active Listening Time Management Conflict Resolution

Telemarketer

Airtel NG

Aug 2020 - Feb 2023 (2 years 6 months)

Executed marketing campaigns to promote mobile plans and services, contributing to a significant increase in sales and brand awareness through targeted advertising.

Marketing Campaigns Sales Strategies Brand Awareness Customer Insights Team Collaboration Data Analysis Communication Negotiation

Volunteer Cancer Patient Assistant

Saint Gerard's Catholic Hospital

Jan 2018 - Jan 2018 (0 months)

Assisted cancer patients with daily tasks and provided emotional support, ensuring their comfort and well-being during treatment.

Patient Support Communication Empathy Teamwork Time Management

Volunteer Physiotherapist

Saint Gerard's Catholic Hospital

Jan 2018 - Jan 2018 (0 months)

Provided physiotherapy services to stroke patients, including assessment and rehabilitation planning, while promoting physical activity and healthy lifestyles.

Exercise Programs Communication Empathy Teamwork