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Joshua Powell

@joshuapowell

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Client Success Manager at ForgePoint Marketing, growing its client base from zero and maintaining 93% retention.

United States

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At ForgePoint Marketing, I built the client base from zero and manage 14 active home-service accounts, guiding clients from kickoff and onboarding through implementation and ongoing support. I increased MMR by 2.5x for 50% of clients and maintain a 93% retention rate through regular success reviews and growth-focused partnerships.

At Awardco, I trained and enabled 60 AEs and 30 SDRs on SaaS and GTM technology. I also built a customer-facing Product ROI Calculator that contributed to a 14% increase in lead generation, and partnered across four departments on a Salesforce implementation.

Experience

Work history, roles, and key accomplishments

Current

Founder & Client Success Manager

Current

ForgePoint Marketing

Aug 2024 - Present (2 years 1 month)

Founded and manages a client success practice, building the client base from zero and expanding 14 active home-service accounts. Increased MMR by 2.5x and maintained a 93% retention rate over two years.

Client Success Customer Onboarding Implementation Customer Training Product Adoption Account Management Customer Support Troubleshooting QBRs Revenue Generation Account Expansion Upsell Opportunities Slack Knowledge Management

Marketing Operations Manager

Awardco

Jan 2022 - Aug 2024 (2 years 7 months)

Drove adoption of new SaaS and GTM technology by training and enabling 60 AEs and 30 SDRs. Built a customer-facing Product ROI Calculator and contributed to a 14% increase in lead generation.

SaaS GTM Technology Training Enablement Salesforce ROI Calculator Lead Generation Cross Functional Collaboration

Client Success Marketing Automation Manager

Avalaunch Marketing Agency

Jan 2020 - Jan 2022 (2 years)

Onboarded and managed 15 new agency clients in 90 days and developed the agency's first marketing automation service. Served as primary client contact for mid-market and enterprise accounts across five marketing automation platforms.

Marketing Automation Client Onboarding Account Management Customer Training Platform Configuration Automation Segmentation Campaign Execution Troubleshooting Optimization

Customer Success & Door-to-Door Sales

Alder Holdings

Sep 2015 - Aug 2019 (3 years 11 months)

Managed existing customer accounts, handling roughly 45 customer calls per day to resolve issues and manage renewals. Acquired new customers through high-volume door-to-door sales, knocking 60–80 doors per day.