Looking for a job

Joshua Mendoza

@joshuamendoza1

Customer Support Specialist for TEMU and Amazon who resolved escalated e-commerce cases and handled live chats across 5 to 6 channels.

Philippines

Message

What I'm looking for

I’m seeking a remote Virtual Assistant role in customer support, where I can deliver reliable, detail-oriented service for e-commerce businesses.

At TEMU, I managed live chat support across 5 to 6 simultaneous channels, resolving customer issues while meeting quality and response-time standards.

I handled escalated cases from the initial inquiry through final resolution, using CRM and order-tracking tools to support customer satisfaction and retention.

At Amazon, I processed returns, exchanges, refunds, payments, and warranty claims while meeting service-level agreements. I also handled high-priority escalations and served as a Subject Matter Expert, coaching team members and clarifying internal policies.

I’m seeking a remote Virtual Assistant role in customer support, where I can provide reliable, detail-oriented service for e-commerce businesses.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

TEMU

May 2024 - Sep 2026 (2 years 4 months)

Managed high-concurrency live chat support across 5 to 6 simultaneous channels, delivering prompt and accurate resolutions for e-commerce customers. Handled escalated cases from initial inquiry to final resolution using CRM and order-tracking tools.

Live Chat CRM Order Tracking Escalation Handling Customer Satisfaction Multichannel Support

Customer Service Representative

Amazon

Nov 2021 - Apr 2024 (2 years 5 months)

Processed complex product returns, exchanges, refunds, payments, and warranty claims while upholding service-level agreements. Handled high-priority escalations and coached team members as a Subject Matter Expert.

Returns Processing Refunds Warranty Claims Escalation Handling Team Coaching Policy Compliance

Education

Degrees, certifications, and relevant coursework

Saint Louis College of Valenzuela

Senior High School, General Academic Strand

2016 - 2018

Activities and societies: Work Immersion / OJT: Completed 150 hours of hands-on customer service training at 8 Kings Buffet, developing strong interpersonal communication and time-management skills.

Completed Senior High School with a General Academic Strand, including 150 hours of work immersion in customer service at 8 Kings Buffet.