Looking for a job

Joshua Linn

@joshualinn

IT support professional at Abbeville Area Medical Center who supports hospital staff and is pursuing entry-level cybersecurity roles.

United States

Message

What I'm looking for

I’m looking for IT support or entry-level cybersecurity roles focused on endpoint protection, security awareness, and reliable system operations.

At Abbeville Area Medical Center, I supported hospital staff with workplace technology, troubleshooting desktops and laptops, mobile devices, and business-critical systems.

I also assisted with network and connectivity tasks, including cabling, VLAN patching, and IP configuration, and worked with vendors to escalate complex technical problems.

Earlier, I supported dental offices with Dentrix at Henry Schein and provided technical support for pharmacy software at QS/1. I’m interested in applying my hands-on support background to IT support and entry-level cybersecurity roles, with a focus on endpoint protection, security awareness, and reliable system operations.

Experience

Work history, roles, and key accomplishments

Client Analyst III

Abbeville Area Medical Center

Jan 2012 - Jan 2026 (14 years)

Provided IT support including hardware and software deployment, troubleshooting, network connectivity support, and end-user communication. Coordinated with vendors to resolve complex technical issues.

Hardware Deployments Software Deployment Troubleshooting Network Support VLAN DHCP Static IP Vendor coordination Customer Support

E-Services Technician

Henry Schein

Jan 2011 - Jan 2012 (1 year)

Supported dental offices with synchronization and troubleshooting for Dentrix dental software. Assisted with email synchronization, eligibility checking, website management, and eSync issues.

Dentrix Software Troubleshooting Email Synchronization Customer Support ESync

Customer Service Support Agent

QS/1

Jan 2007 - Jan 2011 (4 years)

Delivered technical and customer support for pharmacy software products. Troubleshot issues, aimed for first-contact resolution, and escalated unresolved issues as needed.

Technical Support Customer Support Troubleshooting Pharmacy Software NRx CRX FastClaim

Technical Support

Verizon Wireless

Jan 2006 - Jan 2007 (1 year)

Provided technical assistance for mobile devices including aircards, BlackBerry devices, PDAs, smartphones, and cellular phones. Documented and escalated service issues through trouble tickets.

Mobile Devices Troubleshooting Technical Support Trouble Ticketing Network Outage Handling