Open to opportunities

Joshua Kolasinski

@joshuakolasinski

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Compassionate healthcare sales and customer-success pro skilled in CRM-driven account management.

United States

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What I'm looking for

I’m seeking a mission-driven healthcare role where I can manage client portfolios, use CRM to improve retention, train partners, and collaborate cross-functionally for measurable impact.

I am a relationship-driven healthcare sales and customer success professional with hands-on experience managing accounts across nursing homes, assisted living centers, and hospitals. I use CRM platforms like Salesforce and HubSpot to track referrals, onboard partners, and drive measurable client satisfaction.

At Echo Hospice of Cleveland I manage a large portfolio of facility accounts, coordinate cross-functional care, and lead onboarding and training to ensure continuity and quality. Previously, I supported diagnostic clients and strengthened retention as a Medical Sales Intern at Northwest Labs while developing B2B communication and negotiation skills.

I bring a track record of dependable frontline service from retail and community roles, strong decision-making under pressure, and a commitment to mission-driven teamwork. I’m focused on building long-term partnerships, improving outcomes, and contributing to collaborative healthcare teams.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Sales Community Liaison

Current

Echo Hospice of Cleveland

Apr 2025 - Present (7 months)

Manage a portfolio of 60+ healthcare accounts, act as primary account manager for partner facilities, and coordinate cross-functional care to ensure service quality and continuity.

Account Management & Customer Success Salesforce HubSpot Healthcare Communication Cross Functional Collaboration

Medical Sales Intern

Northwest Labs

Nov 2023 - May 2025 (1 year 6 months)

Supported account management for diagnostic clients across Northeast Ohio by coordinating product demos, maintaining CRM accuracy, and assisting in relationship management to strengthen retention.

CRM Management Product Demos Customer Retention Reporting Communication Negotiation

Guest Advocate

Target

Oct 2021 - May 2025 (3 years 7 months)

Delivered customer service and supported fulfillment operations by processing online orders and resolving guest inquiries to maintain positive experiences and operational flow.

Customer Service order fulfillment Conflict Resolution Team Collaboration Time Management Communication

Baseball Umpire

Medina Youth Baseball Association

Jan 2017 - Dec 2023 (6 years 11 months)

Officiated youth and travel games for multiple seasons, enforcing rules and managing conflict to ensure fair, safe, and sportsmanlike play.

Conflict Resolution Communication Enforcement Leadership Situational Awareness Time Management

Cashier & Customer Service

Giant Eagle

Oct 2020 - Oct 2021 (1 year)

Managed customer transactions, handled cash and end-of-shift balancing, coordinated front-end schedules, and supported training to ensure smooth store operations.