I seek a role that combines customer support and technical troubleshooting in a collaborative, growth-oriented organization where I can apply my skills in communication, administration, and IT.
GAOpen to opportunities
Godswill Archibong
@godswillarchibong
First-class Computer Science graduate skilled in customer support, office administration, and technical troubleshooting.
NigeriaWhat I'm looking for
I am a first-class B.Sc. Computer Science graduate with hands-on experience in customer service, technical support, and administrative operations. I consistently deliver clear communication and reliable support across digital and physical channels.
During my NYSC, I provided day-to-day administrative support at a university, managed documentation, assisted lecturers, and led a Digital Literacy CDS team. I also supported clients with account updates, service requests, and basic troubleshooting at a hosting company.
I am adaptable, a fast learner, and a collaborative team player who aims to contribute to positive customer experiences and efficient office operations while continuing to develop my technical and professional skills.
Experience
Work history, roles, and key accomplishments
AU
Administrative Assistant
Al-Hikmah University
Jan 2025 - Dec 2025 (11 months)
Delivered day-to-day administrative support, managed documentation and records, and assisted lecturers with academic activities to keep departmental operations efficient.
SL
Customer Service & Technical Support
Smartweb Nigeria Limited
Mar 2023 - Oct 2023 (7 months)
Responded to customer inquiries via live chat and phone, performed basic troubleshooting and account support, and escalated complex issues to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
NN
National Youth Service Corps (NYSC)
NYSC Certificate, National Service
2025 - 2025
Activities and societies: Team Lead, Digital Literacy CDS Batch 24C
Served as an Administrative Assistant at Al-Hikmah University, Ilorin during the 2025 NYSC service year and led the Digital Literacy CDS batch as Team Lead.
FK
Federal University of Kashere
Bachelor of Science, Computer Science
2019 - 2024
Grade: First Class Honours
Activities and societies: Secretary, National Association of Computing Students (NACOS); Financial Secretary, National Association of Akwa Ibom State Students (NAAKISS)
Completed a Bachelor of Science in Computer Science with First Class Honours, graduating as overall and departmental best student in 2024.
CI
Community Secondary Commercial School, Ikot Oku Ikono
Secondary School Certificate (SSCE/WAEC), General Secondary Education
2013 - 2019
Attended secondary school and obtained the Secondary School Certificate (SSCE/WAEC) in 2019.
FJ
Faithful Private School, Rukuba Road, Jos
Primary School Leaving Certificate, Primary Education
2008 - 2013
Completed primary education and obtained the Primary School Leaving Certificate in 2013.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
NigeriaAuthorized to work in
Salary expectations
120k-200k USD
Social media
Job categories
Customer Care RepresentativeCustomer Support SpecialistTechnical Support EngineerAdministrative AssistantOffice AdministratorIT Support EngineerService Desk AnalystOperations AssistantDigital Literacy EducatorCustomer Service SpecialistCustomer Support RepresentativeSupport SpecialistCustomer Support Associate
Skills
Problem SolvingCritical ThinkingCustomer SupportLive Chat SupportPhone SupportMicrosoft WordMicrosoft ExcelMicrosoft PowerPointOutlookOffice AdministrationDocumentationCyber Awareness CommunicationsWritten CommunicationVerbal CommunicationCommunication AdaptabilityTeamworkPublic SpeakingPresentationGmailKeep
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