Joshua Doman

I’m a motivated customer service professional and telephonist, consistently managing a fast-paced private hire environment with high call volumes. I’m known for a professional, approachable telephone manner and for staying calm and accurate when things get busy.

In my current role, I serve as a key point of contact for customer enquiries across telephone and in-person interactions. I handle end-to-end booking processes using Cordic dispatch software, providing fare quotes, journey confirmations, and live driver tracking updates.

I proactively resolve booking discrepancies and operational issues in real time, while processing card and cash payments accurately and in compliance with company procedures. I’m eager to bring my track record of reliability, attention to detail, and problem-solving into a progressive customer-facing or administrative role with room to develop further.