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Joshua Delos Santos User

@joshuadelossantosuse

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Business Process Analyst focused on workflow optimization, SLA compliance, and data-driven business growth.

Philippines

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What I'm looking for

I’m looking for a role where I can optimize operations through process mapping and data-driven insights, uphold SLA compliance, and partner across teams to support growth and continuous improvement in a progressive, quality-focused organization.

I’m a results-driven professional who blends Business Process Analysis with hospitality operations and commercial sales. I’m at my best when I can analyze workflows, remove inefficiencies, and turn business needs into clear, data-backed recommendations.

In my Business Process Analyst role, I analyzed operational workflows to identify inefficiencies and execute continuous improvements. I also collaborated cross-functionally to map data pipelines, ensuring compliance with strict service level agreements (SLAs), and synthesized system requirements to support management decisions.

Before that, I built strong customer-facing expertise as a Food & Beverage Server and Commission Sales Agent. From maximizing guest satisfaction in a fast-paced resort environment to managing end-to-end client acquisition and relationship management—plus presenting products and structuring financial solutions—I bring a practical, cross-functional mindset to operational excellence and growth.

Experience

Work history, roles, and key accomplishments

Commission Sales Agent

Hyundai Dasmariñas

Nov 2022 - Jul 2023 (8 months)

Managed end-to-end client acquisition and relationship management to meet strategic automotive sales targets. Conducted product presentations and structured financial solutions, coordinating with corporate financial institutions and underwriting teams to expedite account approvals.

Client Acquisition Relationship Management Automotive Sales Product Presentations Underwriting

Business Process Analyst

AMDATEX Service Corp.

Jun 2019 - Apr 2020 (10 months)

Analyzed operational workflows to identify inefficiencies and drive continuous improvements. Mapped data pipelines with cross-functional teams to ensure compliance with SLAs and provided data-backed recommendations to management.

Process Mapping Workflow Optimization SLA Data Pipelines Business Process Analysis Cross Functional Collaboration Problem Solving Documentation

Food & Beverage Server

Kalipayan Resort

May 2017 - Jun 2019 (2 years 1 month)

Delivered premium hospitality service in a high-volume environment to maximize guest satisfaction. Ensured compliance with international food safety, sanitation, and service quality standards while collaborating with a multicultural service crew.

Hospitality Operations Guest Service Food Safety Compliance Service quality Teamwork Multicultural Communication Customer Experience