Kristina Beatrice Canales
@kristinabeatricecana
I manage QA, client support, marketing operations, and backend issue resolution.
PhilippinesWhat I'm looking for
At CI&T, I manage end-to-end QA across Agile projects, from test estimation and execution to defect management and reporting in Jira. I work with product owners, developers, UX teams, and clients to resolve defects, manage risks, and improve testing standards.
I've also supported Coca-Cola APAC marketing campaigns, documented business requirements, troubleshot systems, and connected business stakeholders with technical teams. Across client support roles for Apple, Microsoft Advertising, Bonzo, and Avid Technology, I've handled accounts, billing, technical issues, and customer communication.
Experience
Work history, roles, and key accomplishments
Business Support Analyst / QA Tester
CI&T
Dec 2025 - Present (8 months)
Manages end-to-end QA in Agile, covering test estimation, creation, execution, defect management, and reporting via Jira. Collaborates with POs, Devs, UX, and clients to review criteria, resolve defects, manage risks, and ensure quality delivery across projects.
Business Support Analyst
CI&T
Mar 2024 - Dec 2025 (1 year 9 months)
Collaborated with APAC market on marketing campaigns, documenting business requirements and functional specifications. Provided system support, troubleshot issues, tested, and coordinated with IT, acting as a liaison between technical teams and business stakeholders.
Member Advisor
Bonzo
Nov 2023 - Apr 2024 (5 months)
Facilitates the relationship between companies and their clients by processing orders and assisting clients with other errors, account questions, billing, and cancellations.
Account Administration
Avid Technology
Mar 2022 - Jun 2023 (1 year 3 months)
Handled account administration tasks, likely involving customer support and technical assistance.
Remote Technical Support Advisor
Concentrix
Mar 2021 - Feb 2022 (11 months)
Provided remote technical support, likely for Apple products, troubleshooting issues and assisting customers.
Client Support Specialist II
Majorel
Aug 2020 - Feb 2021 (6 months)
Provided client support for Microsoft Advertising, handling inquiries and resolving issues.
Starbucks Barista
Rustan's Coffee Corporation
May 2019 - Aug 2019 (3 months)
Worked as a barista, preparing beverages and providing customer service.
Education
Degrees, certifications, and relevant coursework
Far Eastern University
Bachelor of Science, Tourism Management
2017 - 2021
Pursued a Bachelor of Science in Tourism Management, gaining knowledge in tourism and hospitality management.
School of the Holy Spirit of Q.C.
High School Diploma, STEM (Science, Technology, Engineering, and Mathematics)
2005 - 2017
Completed secondary education with a focus on the STEM strand, developing foundational skills in science, technology, engineering, and mathematics.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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