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Joshua Bauer

@joshuabauer

Senior MSP IT Technician at SYNTECH INC deploying business networks, POS systems, and infrastructure.

United States
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At SYNTECH INC, I deploy and troubleshoot business networks, infrastructure, endpoints, and POS systems. I trace production issues across connectivity, device configuration, payment hardware, and application workflows, and document layouts and support steps for reliable handoffs.

At Silverbullet of Nevada / G-Peg Gaming, I installed and maintained systems across four casinos and one hotel, and led or supported infrastructure build-outs for three casinos and one hotel. Improved controls and practices helped reduce security incidents by 40%, while virtualization, vendor negotiations, and asset management reduced infrastructure spending by 30%.

Experience

Work history, roles, and key accomplishments

WL

General Manager / Hospitality Technology Operations

West Side Pubs / Corner Pocket Billiards & Lounge

Jan 2020 - Dec 2023 (3 years 11 months)

Administered POS, reporting, payment, inventory, and vendor-supported technology in high-volume restaurant and bar operations. Troubleshot operational issues affecting ticket flow, payments, staff productivity, and guest service.

Education

Degrees, certifications, and relevant coursework

Kaplan University logoKU

Kaplan University

Bachelor's, Computer Science

Pursued a Bachelor's degree in Computer Science, with coursework in networking, Windows Server, Active Directory, and information security.

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