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Joshua BaafaakpengJB
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Joshua Baafaakpeng

@joshuabaafaakpeng

Customer Support Representative at British Council Ghana, supporting candidates through IELTS and other international examinations.

Ghana
Message

At British Council Ghana, I support candidates attending IELTS, ACCA, CIPS, PLAB, and Cambridge examinations. I answer enquiries, explain procedures, and assist candidates throughout the examination process.

I also invigilate examinations, following security and confidentiality procedures while maintaining accurate records. When concerns arise, I resolve issues where possible and escalate complex matters to supervisors.

Previously, at Tetteh-Ocloo State School for the Deaf, I communicated with learners, colleagues, and parents, adapting explanations to different needs. I maintained student records and used digital tools to support learning.

Experience

Work history, roles, and key accomplishments

BG
Current

Venue Staff / Exam Invigilator

British Council Ghana

Apr 2025 - Present (1 year 6 months)

Provide professional customer service and support to candidates attending international examinations, including IELTS, ACCA, CIPS, PLAB, and Cambridge examinations. Invigilate examinations while maintaining strict security, confidentiality, and examination procedures.

Education

Degrees, certifications, and relevant coursework

University of Cape Coast logoUC

University of Cape Coast

Bachelor of Education, Junior High Education

2020 - 2022

Pursued a Bachelor of Education in Junior High Education from August 2020 to April 2022.

AE

Accra College of Education

Diploma in Basic Education, Basic Education

2017 - 2020

Completed a Diploma in Basic Education from August 2017 to July 2020.

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