At Lightspeed Commerce, I support merchants with billing inquiries, payment discrepancies, refunds, invoices, and subscription issues. I also reconcile merchant accounts and review payment reports to resolve transaction discrepancies.
I handled high-volume payment and account cases while meeting service level agreements, documenting investigations, and working with cross-functional teams to escalate complex issues and drive resolution.
Before moving into payments, I supported Lightspeed’s retail and eCommerce customers. I helped improve the Support Centre, reviewed and deployed platform releases, and identified and escalated product issues; earlier, at Cognizant and Foundever, I provided technical support and troubleshooting.
